The benefits of ZaGenie

IT Support Levels...

"We take the SH.. out of your ..IT"

ZaGenie offers various levels of IT support
to suit the needs and budgets of individuals,
businesses and IT departments. The minimum
requirement is one basic membership per family,
individual, organization or company. Thereafter
current members can register as many users/
devices as required, according to the levels
of support desired. See full details below...

{ZaGenie recommends the Total Care option}

All members and users enjoy the benefits
and can make use of the various products
and services. In addition, all members and
their users have full access to these guides.

Benefits of Membership

FREE Membership
Basic Membership
Level 01 - Monitor
Level 02 - Maintain
Level 03 - Maximize
Level 99 - Total Care
Premium Membership

Service Level Agreements

Level 01 ~ Monitor ~	Level 02 ~ Maintain ~	Level 03 ~ Maximize ~
Get timely IT information! You just want to know what's going on. ZaGenie sends you critical information and stats to identify any IT problems. You have the skills to take action & resolve the issues as they occur. This helps IT departments function better!	Ensure basic system health! All laptops, workstations and servers need constant TLC, or they will grind to a halt. It's imperative to keep all your systems updated with the latest security patches, hotfixes & software releases. ZaGenie does it effortlessly!	Make thing happen faster! Just sit back and relax. Your IT problems become a thing of the past as ZaGenie takes charge. This solution is ideal for those who simply want it all to work, with the added bonus that there is always support at hand if needed!
What's Included:	What's Included:	What's Included:
IT Asset Register	IT Asset Register	IT Asset Register
Group Discounts	Group Discounts	Group Discounts
Proactive Monitoring	Proactive Monitoring	Proactive Monitoring
Autonomic Maintenance Reports LAN Watch Dashboard Instant Alerts - - - - - - - - - - - - Ticket Helpdesk* Theft Tracking *Current support rates	Autonomic Maintenance Reports LAN Watch Dashboard Instant Alerts Patch Management Live Connect Screen - - - - - - - - - - Ticket Helpdesk* Theft Tracking *Current support rates	Autonomic Maintenance Reports LAN Watch Dashboard Instant Alerts Patch Management Live Connect Screen FTP File Manager Command Shell Registry Editor Task Manager Event Log Viewer Full Remote Control Remote ISO Reboot Power Management Video Chat Support Text Chat Support Ticket Helpdesk* Theft Tracking *Current support rates
Internet Security ( Optional)	Internet Security ( Optional)	Internet Security ( Optional)
Local Backups ( Optional)	Local Backups ( Optional)	Local Backups ( Optional)
Remote Support ( Optional)	Remote Support ( Optional)	Remote Support ( Optional)
Various Publications ( Optional)	Various Publications ( Optional)	Various Publications ( Optional)
(All pricing exclude VAT, which is only applicable in South Africa.)
Level 01 ~ Monitor ~	Level 02 ~ Maintain ~	Level 03 ~ Maximize ~
R75 pm	R135 pm	R195 pm

Service Level Agreement	Service Level Agreement	Service Level Agreement
.
All of the above!	Levels 1, 2, 3, PLUS! ~ Total Care ~	INCLUDING...
The benefits of all the member levels, PLUS ...	Everything you need to ensure a solid IT strategy & hassle-free online experience...
We keep your systems safe from the bad guys!	R100 initial setup fee R199 per Panda license	Internet Security
Don't let the loss of data take you out of business!	R285 pm	Local Backups
Instant help with your IT. One click and we're there!		Remote Support
We empower you to help yourself gain IT literacy!	Service Level Agreement	Various Publications
Everything you need to keep your IT sweet ... for less than R10 per day!