|
A
Instant from the Web!
|
Simply
click on the lamp to summon
ZaGenie. The first available techie
will jump into action and assist you
directly. This service is only available
to registered members
who are duly
subscribed to the Total Care package.
See the full membership benefits
here. |
|
B
Directly from your desktop!
|
Look for
the
at the bottom right
of your screen in the task bar. Click
on Chat in the left margin and see
which techies are online. If the icon
is
then you are not online. See
option
E
below. If you don't have
an icon, the please sign up here
first. |
|
C
Pay-As-You-Go
Support!
|
If you are
not a member and/or not
on a membership level that allows for
unlimited remote support, then please
use the Pay-As-You-Go
website.
We
obviously prefer that you make use of
unlimited support methods above, so
please
check out the cool benefits! |
|
D
The Spare
Lamp!
|
If none of
the methods above work
and/or technical gremlins are really
determined to ruin your day, there's
still hope.
Just rub the spare lamp.
However, you MUST contact ZaGenie
beforehand to get your access code.
See the contact details in option
E
|
E
The
Old-Fashion Way!
South Africa
+27 (0)21 702 3641
European Union
+44 (0)207 100 2786
North America
1 800 341 1815 |
 |
|
Please
note that once the call is
established, the operator will ask
for your membership details, to be
routed accordingly. Non-members
and members not on the
Total Care
package, will be routed to a premium
rate telephone number. Rate details
are the same as for
Pay-As-You-Go.
Still no joy? Then please
click here... |
